FAQ

All products are 100% authentic, purchased from official manufacturers or distributors. Most products are produced in and coming from the European Community

Most products shipped by us will be carrying minimum 12 months remaining shelf life with some exceptions where we will either inform about the expiry date on the product online or contact the customer before shipment.

 We have been in the business for years and have many clinics around the world as customers. We buy big volumes both from manufacturers and distributors and we can therefore sell the products at extremely competitive prices.

Parallel imports refer to authentic non-counterfeit products imported primarily from intermediaries. The products are genuine (as distinct from counterfeit goods) since they have been manufactured by or for, under license, from the brand owner. Within the EU there is a free market where the prices for goods and services are determined by the open market and customers.

Yes, you need to create an account to place an order with us.

Yes, orders can be cancelled by informing us either via email or phone.

We ship every day Monday-Friday. Orders received on weekends will be shipped the following working day. We use established shipping carriers, so clients can receive their orders promptly. All orders are sent using a fully tracked service and you will be sent a tracking number so you can track your goods all the way from dispatch to arrival.

You can request to leave your parcel in a safe place or with a neighbor, or the delivery driver will try to redeliver the following working day.

We accept payments by Visa, Mastercard. We also accept payment by wire transfer to our bank.

Yes, as long as you are a registered medical professional. We sell to doctors, nurses and companies in the medical and aesthetic fields.

 If you are interested in wholesale prices for large volume purchases, please contact us at: info@northlinemedical.com

Shipping times are between 3-7 business days.

The maximum delivery time is fourteen (14) days. However, it is very unusual that a delivery will take more than 4-8 working days. If a package is delayed or has missed a scan we will open a case at our forwarders, but we cannot resend or refund a package until after the fourteen (14) days